Privacy Policy

statedisce.center is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who We Are:

statedisce.center 3/32 Ledgar Rd, Balcatta WA 6021, Australia +61 8 9240 5033 [email protected]

2. What Personal Information We Collect:

We collect personal information that is reasonably necessary for us to provide our services and operate our business. This may include:

Contact Information: Name, address, email address, phone number.
Vehicle Information: Vehicle make, model, registration number, Vehicle Identification Number (VIN), service history.
Service and Repair Information: Details of services requested, repairs performed, parts used, and associated costs.
Payment Information: Credit card details, bank account details (processed securely through our payment gateway). We don’t store full credit card numbers on our systems.
Communication Information: Records of communication with you via phone, email, or in person.
Website Usage Information: IP address, browser type, operating system, referring website, pages visited, and other browsing information collected through cookies and similar technologies.
Demographic Information (Optional): Age, gender, postcode (collected only if you choose to provide it).

3. How We Collect Personal Information:

We collect personal information in a variety of ways, including:

Directly from you: When you book a service, purchase parts, contact us with an enquiry, or subscribe to our newsletter.
Automatically: Through our website, using cookies and similar technologies.
From third parties: From vehicle history reports (with your consent), or from our business partners.

4. Why We Collect, Hold, Use and Disclose Personal Information:

We collect, hold, use, and disclose your personal information for the following purposes:

Providing Services: To schedule and perform vehicle servicing and repairs, and to supply auto parts.
Communication: To communicate with you about your service appointments, provide updates on your vehicle’s repair status, and respond to your enquiries.
Payment Processing: To process payments for services and parts.
Warranty Claims: To process warranty claims on parts or services.
Marketing (with consent): To send you newsletters, special offers, and other marketing communications about our services and products (where you have opted in to receive such communications).
Improving Our Services: To analyse data and improve our services and customer experience.
Legal Obligations: To comply with our legal obligations, such as record-keeping requirements.
Debt Collection: To collect outstanding debts (if necessary).

5. Disclosure of Personal Information:

We may disclose your personal information to the following parties:

Our employees and contractors: Who need the information to perform their duties.
Our service providers: Such as payment processors, IT support providers, marketing service providers, and debt collection agencies.
Warranty providers: To process warranty claims.
Legal advisors and authorities: Where required by law, or to protect our legal rights.

6. Security of Your Personal Information:

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Using secure servers.
Implementing access controls.
Training our staff on privacy and data security.
Regularly reviewing our security measures.

However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Accessing and Correcting Your Personal Information:

You have the right to access and correct your personal information that we hold. If you would like to access or correct your information, please contact us using the details below. We may require you to verify your identity before providing access to or correcting your information.

8. Cookies and Similar Technologies:

We use cookies and similar technologies on our website to collect information about your browsing activity. You can control cookies through your browser settings. More information can be found in our Cookie Policy [Link to your Cookie Policy – create one!].

9. Marketing Communications:

Where you have consented to receive marketing communications from us, you can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

10. Cross-Border Disclosure of Personal Information:

We may disclose your personal information to overseas recipients in [List countries, if any. If none, state “We do not currently disclose personal information to overseas recipients.”]. We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the Australian Privacy Principles.

11. How to Complain:

If you have a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond to you as soon as practicable. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us:

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us at:

statedisce.center 3/32 Ledgar Rd, Balcatta WA 6021, Australia +61 8 9240 5033 [email protected]